Clinique Smart Rewards FAQs

Last updated: October 19, 2018

What is Clinique Smart Rewards?

If you love glowing skin and irresistible makeup, Clinique Smart Rewards is a way to enjoy more of what you love. Your smart beauty perks start the moment you join with 15% off your first purchase. The more points you collect, the more we shower you with rewards—exclusive gifts, treats and experiences custom-fit for your skin, your needs, your heart’s desires.

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How do I join the Clinique Smart Rewards? Does it cost anything?

You can join Clinique Smart Rewards by signing up at clinique.ca/smartrewards and following the prompts to register. In order to sign up, you must provide your email address. You will also need to create a clinique.ca account by providing your name and creating a password in order to access certain benefits and rewards. There is no cost to join.

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Who is eligible to join Clinique Smart Rewards?

The Clinique Smart Rewards program is available to individuals who are legal residents of Canada and at least the age of majority in their jurisdiction of residence and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only, but may be excluded from certain program benefits.

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What am I agreeing to by joining Clinique Smart Rewards?

By becoming a Clinique Smart Rewards member, you agree that you have read, understood and agree to be bound by the Program Terms & Conditions and by the terms of our Privacy Policy, website Terms and Conditions and by any changes or modifications we may make.

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What terms govern Clinique Smart Rewards?

Please refer to the Clinique Smart Rewards: Terms & Conditions of Participation for the full list of program terms.

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How does Clinique Smart Rewards work?

Clinique Smart Rewards is a loyalty program that rewards customers for purchasing Clinique products and participating in certain brand experiences. It is a tier-based program determined by the number of points a member has earned within a single year on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:

  • Tier 1, Smart 0 – 249 points
  • Tier 2, Brilliant 250 – 499 points
  • Tier 3, Genius 500+ points

When you join, you’ll automatically be placed in Tier 1, Smart and be eligible for all the benefits Smart members receive. Once you earn at least 250 points in your first year, you’ll be automatically moved up to Tier 2, Brilliant. If you earn 500 points or more in your first year, you’ll qualify for Tier 3, Genius.

Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 250 points on eligible purchases and qualifying activities during your second year, you’ll drop back down to Tier 1, Smart status for your third year.

The higher the tier, the better the benefits.

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What benefits do members receive?

As a member, you earn points that determine your points benefits plus your tier and tier benefits.

Points Benefits: At different point levels you will be able to redeem your points for rewards that can be used in conjunction with a purchase on clinique.ca. These rewards are based on the total number of points you have accumulated in a single year as listed below. You may redeem one reward per transaction on clinique.ca. You must redeem your available points prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to 0 and you start accumulating new points and earning new rewards.

  • Choice of deluxe mini with purchase (valid at 150 points).
  • Free full-size product (approx. retail value up to $35) with purchase (valid at 250 points).
  • Free full-size product (approx. retail value up to $46) with purchase (valid at 350 points).

Tier Benefits: Certain benefits are based on tier achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on clinique.ca with the exception of exclusive in-store member events and VIP events or as otherwise noted. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the total number of points you earned in the prior year.

Tier 1, Smart: 0–249 points

  • 15% off your first clinique.ca purchase.
  • Free Standard Shipping with any order.
  • Complimentary sample at checkout on clinique.ca.
  • Birthday gift (valid once per year, with purchase).
  • Complimentary Consultation online and in certain department stores.

Tier 2, Brilliant: 250–499 points

  • All Tier 1 benefits.
  • Sneak peeks of new products.
  • Early access to our best deals of the season.
  • Exclusive access to limited-edition Clinique products.
  • Viewing privileges for limited-access online content.

Tier 3, Genius: 500 points and above

  • All Tier 1 and Tier 2 benefits
  • Free Express Shipping Service with any purchase of CAD $75 or more.
  • A special gift selected just for you to celebrate your Clinique Smart Rewards anniversary (valid once per year, with purchase).
  • Invitation to a Clinique launch party

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How do I earn points?

 To earn points, you must be enrolled in Clinique Smart Rewards.

You must also: (1) be signed into your online account at clinique.ca at the time purchase; or (2) provide your email address when purchasing at a Clinique Retail Store and/or when submitting your qualifying receipt(s) from a qualifying retailer. If you are not a member of Clinique Smart Rewards at the time of purchase, you must enroll on clinique.ca within 7 days of the date of purchase, using the same email address you provided at the time of purchase, in order to be eligible to earn points on that purchase.

Clinique Smart Rewards members receive 1 point for every 1 Canadian Dollar (CAD $1) spent on eligible purchases on clinique.ca* and Clinique Retail Stores and 1 point for every $1 spent on Clinique products purchased in store or online at the qualifying retailers listed below. Eligible purchases include regular priced merchandise and exclude eGift Cards, applicable taxes, discounts, shipping and delivery charges and/or other excluded charges specified by us from time-to-time.

Members will not receive points or benefits from retail purchases made at airport store locations or from purchases made at non-qualifying retailers. Purchases made outside of Canada are also not eligible for Clinique Smart Rewards.

In addition to these purchases, here are more ways to earn points at clinique.ca:

  • Earn 5 points for enrolling in Clinique Smart Rewards (one time only).
  • Earn 15 points for completing the Foundation Finder (one time only).
  • Earn 15 points for completing the Skin Care Diagnostic (one time only).
  • Earn 15 points for writing product reviews on clinique.ca that get published (once per month). In order to earn points you must be logged in to your Clinique Smart Rewards account before posting.
  • Earn 15 points for orders fulfilled through Auto Replenishment on clinique.ca.
  • Earn 5 points for sharing your favorite products on Facebook and Instagram (coming soon)
  • Earn bonus points for purchases made on clinique.ca during exclusive Double Points events.

To earn points, you must be enrolled in Clinique Smart Rewards and be logged into your account before completing the actions above. The number of points, if any, awarded for each action is determined by Clinique in its sole but reasonable discretion and in all cases subject to a maximum number of points earned for each action per year.

On each anniversary of your enrollment date, your accumulated points for the previous year will expire and your points will reset at zero.

* All points are pending until your order ships, at which time they are fully matured.

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How do I add points from purchases made at qualifying retailers to my Clinique Smart Rewards account?

Purchases made at qualifying retailers (both in-store and online) are only eligible for Clinique Smart Rewards points, if you submit your receipt within 30 days from the date of purchase. However, if you are not a Clinique Smart Rewards member at the time of purchase, you must enroll on clinique.com within 7 days of the date of purchase, in order to be eligible to earn points from that purchase.

In order to receive your points, you must submit your receipt within 30 days of the date of purchase by one of two ways:

When submitting a receipt, you must provide the email address associated with your Clinique Smart Rewards account in order to receive points. Each image may only contain one receipt. In order to receive points, the submitted receipt must be clear and readable and must contain the following information:

  • Valid and visible Store Name
  • Valid and Visible Purchase Date
  • Valid and visible Product name(s) and price(s)

Any non-Clinique purchases or personal information on the receipt should be redacted.

LIST OF QUALIFYING RETAILERS IN CANADA

Hudson’s Bay/La Baie d’Hudson
Le Sasa
Murale
Sephora
Nordstrom
Shoppers Drug Mart/Pharmaprix
Jean Coutu

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Why have my points disappeared?

When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.

Points are valid for one year from your Clinique Smart Rewards anniversary date. On your anniversary date each year, your available points reset to zero and you start accumulating new points to redeem for new rewards.

On your anniversary date, even though your points reset to zero, your tier status is determined by the number of points earned in the prior year.

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What is my Clinique Smart Rewards anniversary date, and where can I find it?

This is the anniversary of the date when you enrolled in the Clinique Smart Rewards program, and it occurs on a 12-month cycle. For example, if you joined Clinique Smart Rewards on November 15, 2017, your anniversary date would be November 15, 2018, and every November 15 of each year following.

Your anniversary date is shown in your Clinique Smart Rewards account page.

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Why is my current tier status not reflected by my current points?

In year one of your Clinique Smart Rewards membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning point rewards again. While your points decrease when you redeem them for point rewards and reset each year on your anniversary date, your initial tier status for the year is determined by the points you accumulated during the prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.

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How do I check my account status and track my points and tier online?

You can check your Clinique Smart Rewards account status by visiting your account online at clinique.ca where you can track your current points, tier and available benefits. All points are pending until your order ships, at which time they are fully matured.

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How long does it take for my purchases to accrue points to my account?

It may take up to 14 days from the time your order ships, or from the time your store receipt is validated for points for eligible purchases to post to your account. It may also take up to 14 days for points for other Clinique Smart Rewards activities to post to your account. If points have not been credited to your account within 14 days, please contact Customer Service at 1-800-419-4041.

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What happens to my Clinique Smart Rewards benefits and/or points if I return a product or if an order is cancelled?

Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. If you moved up to a new tier on that order, your tier will also be adjusted accordingly.

If it is found that an order is obtained through fraudulent or other activity that violates the Clinique Smart Rewards Terms & Conditions, those points and your tier status, if applicable, will also be reversed.

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How do I get my benefits?

Your Clinique Smart Rewards offers and rewards can be redeemed on clinique.ca at checkout with your purchase. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Qualifying members, who have opted in to receiving Clinique Smart Rewards marketing emails, will receive email event invitations when these offers are made available.

Rewards can only be redeemed when making a purchase on clinique.ca except for special online events, in-store member events, and VIP member events. You must be logged in to your Clinique Smart Rewards account to use your benefits.

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How do I receive my Birthday Gift?

You can redeem your Birthday Gift on clinique.ca by making a purchase and applying your offer at checkout. You will receive notice of your birthday offer and your offer code via email if your birthday is provided in your account profile and if you have consented to receiving marketing email communication. Birthday gifts must be redeemed within 30 days from your birthday. You must be logged into your Clinique Smart Rewards account to redeem your birthday gift. There is a limit of one Birthday Gift per member per year and Birthday Gifts cannot be transferred, delayed, exchanged or returned.

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How do I get my Free Full-Size products?

At certain point levels (250 points and 350 points) you are eligible to redeem points for a Free Full-Size product with any purchase on clinique.ca. You will be notified via email (if you have not opted out of Clinique Smart Rewards marketing emails) when you have enough points to redeem. To redeem, log into your Clinique Smart Rewards account and choose one of the eligible products on your account page and add it to your bag. If you do not redeem your available points before your anniversary date, your points will expire. Product rewards are subject to availability and cannot be exchanged or returned for points, another product or a monetary refund.

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How do I receive free shipping on clinique.ca?

  • Standard Shipping with any purchase on clinique.ca is complimentary for all Clinique Smart Rewards members. You must select “Standard” shipping at checkout and be logged into your Clinique Smart Rewards account.
  • The Express Shipping Service on clinique.ca is complimentary for Clinique Smart Rewards members in Tier 3, Genius with any CAD $75 or more purchase. You must select “Express Shipping” shipping at checkout and be logged into your Clinique Smart Rewards account.

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What are Early Access and Preview benefits?

From time to time, Clinique Smart Rewards members will be offered early access to shop select products before they are offered for sale to the general public. Qualifying members, who have opted in to receiving Clinique Smart Rewards marketing emails, will receive email invitations when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and while supplies last.

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What is my special Anniversary Gift? How do I redeem my Anniversary Gift?

The Anniversary Gift is exclusively for our Tier 3, Genius members. During the month of your anniversary, you can redeem your Anniversary Gift on clinique.ca by making a purchase and applying your offer code, which will be emailed to you during your anniversary month, if you have opted in to receive Clinique Smart Rewards marketing emails. You must be logged into your Clinique Smart Rewards account to redeem your anniversary gift. Anniversary Gifts must be redeemed during the month of your Clinique Smart Rewards anniversary, or the offer will expire. There is a limit of one Anniversary Gift per member per year and Anniversary Gifts cannot be transferred, delayed, exchanged or returned.

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What is Auto Replenishment? How do I activate Auto Replenishment with a product order?

After adding a product to your cart, go to the checkout page. Next to that product, you’ll see an Auto-Ship Service box where you can select a delivery schedule.

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Can I return a product that I received as a reward from Clinique Smart Rewards or exchange it for money?

No. Products received as a reward (e.g., birthday gift, free full-size products, etc.) through Clinique Smart Rewards cannot be returned or exchanged for money or any other products or points.

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Do my points and points benefits expire?

Yes. Points expire on your anniversary date, at which time they reset to zero.

Point rewards are available based on the number of points you have accumulated. You may only redeem one point reward per transaction on clinique.ca. You must redeem your available points before your anniversary date, or your eligible point rewards will expire on your anniversary date each year.

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Do my tier status and tier benefits expire?

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset each year on your anniversary date, your tier status is determined by the number of points you earned during the prior year of membership, regardless of how many points you redeemed. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 250 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Smart status at the onset of your third year.

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Does my Clinique Smart Rewards membership ever expire?

Membership will expire if a member has not redeemed or made a purchase for a period of 24 months or more.

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Can Clinique Smart Rewards be terminated?

Except where prohibited by law (which may include Quebec), we may, in our sole discretion, cancel, modify, restrict or terminate Clinique Smart Rewards or any aspect or feature of this loyalty program at any time without prior notice, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits. If this Program is terminated, your rewards, benefits and/or points will automatically expire on the effective date of the termination of the program and can no longer be used after that date.

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Can my membership in Clinique Smart Rewards be terminated?

Clinique in its sole discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Clinique Smart Rewards Terms & Conditions and/or our website Terms & Conditions.

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What happens to any rewards I have earned if my membership in Clinique Smart Rewards is terminated or expires?

If your membership is terminated or expires, points and benefits in your account will automatically terminate.

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How do I terminate my Clinique Smart Rewards membership if I no longer wish to participate?

If you decide you no longer want to be a part of Clinique Smart Rewards, you can opt-out in your account on clinique.ca or by contacting us at 1-800-419-4041.  If you cancel your membership, you will lose all accumulated points and benefits, and your tier status will automatically expire.

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How do I update, modify or withdraw my account information?

You can update your information by visiting your account online at clinique.ca.

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What do I do if I believe that a purchase or other Clinique Smart Rewards activity was not properly credited to my account?

If you have questions related to your membership account, please contact Customer Service or call us at 1-800-419-4041.

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What do I do if I forget my password?

You can reset your password on clinique.ca by selecting ‘Forgot My Password’ at the login page.

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May I share my account and/or Clinique Smart Rewards points and benefits with someone else?

No. Neither accounts nor Clinique Smart Rewards points and benefits may be shared or combined. Only the member paying for the products may accumulate points and benefits.

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Do my points and benefits have any cash value?

No. Points and benefits earned through Clinique Smart Rewards have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as a Clinique Smart Rewards reward cannot be returned or exchanged for money or any other products or points.

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How do I manage my Clinique email communications?

You can manage your marketing email preferences in your account on clinique.ca and from the link at the bottom of each of our marketing emails. Email communications from Clinique give you news on the latest looks, launches, tips, trends, offers and more. In any instance in which you opt out of receiving marketing emails from Clinique, you will continue to receive transactional emails (i.e. redemption confirmation emails, monthly account summary emails, etc.) related to your Clinique Smart Rewards account. If you opt-out of Clinique Smart Rewards marketing emails, you will no longer receive emails regarding the rewards or benefits that may be available to you.  If you terminate your Clinique Smart Rewards membership, you will no longer receive any program-related communications.

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Still have questions? Please contact Customer Service or call 1-800-419-4041.

What is a You-Time Service?

Clinique’s free beauty services give you the opportunity to learn, explore and play with our expert Consultants in-store. Friendly sessions are timed according to your needs—5 to 15 minutes. You’ll discover simple routines for remarkable results that you can easily recreate at home. The service menu includes a full range of quick tips and pro techniques: Smoky eyes, demystified. Whiter teeth in seconds. Brighter eyes in 5 minutes or less. Plus, many more. You’ll walk away from your You-Time Service looking and feeling your best. You-Time Services are available at all Clinique Counters but Smart Rewards points can only be awarded with You-Time Services completed at Clinique Richmond Centre.

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