If you have your order number, click here: Track My Order. Simply input your order number, click the button, and you’ll see your order status plus shipping information if your package has shipped.
Don’t have your order number? Sign into your account and click My Account at the top right corner of the page. When you see the dropdown menu, click My Orders. If your order has shipped, you’ll see the tracking number, if available. Click on it to view the delivery status. Note that some shipping carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
- 1. Check with neighbors and family members
- 2. Look around the delivery location
- 3. Check for notice of attempted delivery
- 4. Contact the carrier directly who can assist further
Note: Clinique Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Clinique Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
Most orders are processed within 1-2 days of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders with Priority Shipping will be processed the same day if received by 3:00 PM EST (except major holidays). Please allow 7-10 business days for delivery of your order.
Clinique Online Canada accepts orders being shipped to Canada destinations only. We're sorry, at this time we are unable to accept orders being shipped to international destinations.
Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.
If you would like to cancel an online order after it has been placed, please Message Us or call as soon as possible by phone at 1-800-419-4041. We will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:
Item(s) not available.
Difficulty in processing payment information.
Cannot ship to the address provided.
A duplicate order was placed.
Cancelled due to customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please Message Us or call 1-800-419-4041.
If you have placed an order containing a free promotional item(s) and such order also contains a backordered or pre-order item, in the event that you cancel either the backordered or pre-order item prior to the promotional item(s) shipping, and in doing so the order total is below the promotional offer threshold, you will no longer be eligible for the free promotional item(s), the cancelled item(s) and promotional item(s) items from your order will be cancelled, and you will not be charged. If the cancelled portion of your order was pre-paid, a full refund will be issued for all pre-paid items cancelled.
If your online order is placed by a Consultant in a Clinique Canada Store, the full purchase price of your item(s) (including taxes) will be immediately charged to your form of payment at the time of purchase and before your item(s) ship. If you have any questions or concerns regarding an online order placed in a Clinique Canada Store, please contact us at 1-800-419-4041 for assistance.